Frequently Asked Questions
Everything you need to know about your subscription experience.
How do subscription boxes work on Cratejoy?
Cratejoy is a marketplace where you can discover and subscribe to thousands of unique monthly boxes. Once you find a box you love, choose your plan, and the seller will ship your curated items directly to your door on a recurring schedule.
When will my first box ship?
Shipping timelines vary by individual seller. Most boxes ship within a specific window each month. You can find estimated shipping dates on the specific product page or within your account dashboard under 'Order History'.
Can I cancel my subscription at any time?
Yes, most subscriptions can be canceled at any time through your Cratejoy account settings. Please note that canceling a subscription stops future renewals, but any boxes already paid for in a multi-month commitment will still be shipped.
What is the return policy for boxes?
Because subscription boxes often contain perishable or customized items, return policies are set by each individual seller. We recommend checking the 'Shipping & Returns' section on the seller's listing page before purchasing.
How do I update my shipping address or payment method?
You can manage all your active subscriptions by logging into your Cratejoy account. Navigate to the 'Subscriptions' tab to update your delivery address, change your credit card information, or skip a month.
Does Cratejoy ship internationally?
Many of our sellers offer worldwide shipping. You can filter your search results by 'Ships to' to find boxes available for delivery to your specific country.